Privacy Policy

Last Updated: December 3, 2025

1. Introduction

LinguaMeeting ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, password, profile photo
  • Profile Information: Language preferences, learning goals, time zone
  • Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
  • Communications: Messages, feedback, and support requests

2.2 Automatically Collected Information

  • Usage Data: Pages visited, features used, time spent on platform
  • Device Information: IP address, browser type, operating system
  • Cookies: We use cookies to enhance your experience (see Cookie Policy)

2.3 Session Information

  • Session dates and times
  • Session duration
  • Feedback and ratings
  • Note: We do not record video or audio from coaching sessions

3. How We Use Your Information

We use collected information to:

  • Provide and improve our services
  • Process payments and maintain billing records
  • Match students with appropriate coaches
  • Send service-related communications and updates
  • Respond to customer support requests
  • Analyze platform usage and improve user experience
  • Detect and prevent fraud and abuse
  • Comply with legal obligations

4. Information Sharing and Disclosure

4.1 We Share Information With:

  • Coaches/Students: Basic profile information necessary for sessions
  • Service Providers: Payment processors, email services, hosting providers
  • Legal Requirements: When required by law or to protect rights and safety

4.2 We Do Not:

  • Sell your personal information to third parties
  • Share your information for marketing purposes without consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Secure payment processing through PCI-compliant providers

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain information for:

  • Legal compliance
  • Dispute resolution
  • Fraud prevention
  • Anonymized analytics

7. Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal information
  • Correction: Update or correct your information
  • Deletion: Request deletion of your account and data
  • Portability: Receive your data in a structured format
  • Object: Object to certain processing of your information
  • Opt-Out: Unsubscribe from marketing communications

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze platform usage
  • Improve security

You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the platform. Continued use after changes constitutes acceptance.

13. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: privacy@linguameeting.com
  • Data Protection Officer: dpo@linguameeting.com
  • Address: [Your Company Address]

14. GDPR Compliance (For EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Rights related to automated decision-making

By using LinguaMeeting, you acknowledge that you have read and understood this Privacy Policy.

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